Our official support center hours are Monday through Thursday, 9 AM to 5 PM & Friday, 9 AM to 12 PM US Eastern Time.
Please notice: There are no official support hours on Saturday or Sunday. Please allow us at least 24 hours to respond to your inquiry. Also be aware of possible slower response times due to time differences.
You may want to take a look at our Forum page before submitting a support ticket. This will reduce the support volume and allow us to reply to support requests in a more timely fashion. Thank you.